Poor unprofessional service

Hi Fnb is disappointing! I was referred to them from a known cliemt but I have a complaint. We bought a property and was bond approved by fnb during 2019. However the life cover we had did not match their credemtials so we had to take out a new one. We did so and had to phone from pillar to post for assistance and months of stressing as we could not get proper services. I took off from work and lost so much money as a result. Finally being at their branch in promenade we were told to take out a new life cover which we did and was told deductions will only takes place upon registration, but deductions of nearly R600 was deducted for almost a year now. I received a sms from fnb that our bond will be deducted from 30 April 2021 but another sms was received that bond will be deducted 31st May 2021. Their services is so unprofessional and poor not even could the Manager assist, but instead a guy Moses assisted us with the new life cover (joint). I'm upset! I send them am email and only an auto response received. I will not recommend them at all! I'm ****ed