Poor unprofessional service

As a client of FNB i find it taxing that i have so many issues with you guys. I have 3x FNB incontact sims with FNB each on 2gig top up from you. Some time ago i cancelled one of the sims ending in 6535, i called in the process was simple it was cancelled. Recently i cancelled the 7547 service BEFORE your cut off date, i was told someone will contact me to confirm this but no one did.

The issue here isint money, its poor service point blank. I was deducted for 2 sim cards this month instead of only one. I as a consumer have followed your process to cancel this and opted not to have this service for this sim card (7547) yet you force it on me by not processing my cancellation.

Now, if a consumer puts one foot wrong they are penalized for same such as late payments etc. Why should you as a Service provider be allowed then to do things half and the consumer must be inconvenienced ?

I want the money deducted for this service refunded and the service for the sim ending in 7547 cancelled immediately with no data allocation next month. Check your system and your calls. No one called me to cancelled this, no one followed up yet you have all my contact details.

I called in this morning and spoke to a consultant which gave me the enclosed ref number as well as advised that she can see there was a cancellation but it was never processed. As your calls are recorder so are mine, please refer to same.

Fix YOUR mistake.

NS Lloyd