poor unprofessional chat system

I have been sitting on the fnb chat line for 30 mins , I require assistance with insurance for my home loan and they have continuously transferred me between the home loan dept and the life cover I have spoke to the following people on the chat group

Zanamuhle Minenhle - personal homeloans Innocent Lerato Mimi

This is unacceptable and instead of a level of professional advice they transfer you to next department as they do not understand their policies