SM
Stembele M
1 reviews | Active since May 2019
29 May 2019, 12:14
Poor & UNFROFFESIONAL Service: FNB
Poor Service from FNB
Last week (21st May 2019) I visited FNB branch in Summerstrand Village, Port Elizabeth, after depositing money from Cheque account to a deliquent Discovery account. A sales consultant by the name Kelly from FNB, advised that they will reverse he amount back to my active cheque account within 48hrs or 3 working days. Today is the 6th day and I am still waiting. I visited FNB newton park in the 28th of May to follow up on the matter and & the branch manager told me that I should phone legal section as they can do nothing from their side. This is ridiculous and unprofessional from FNB.
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FNB (First National Bank)'s replyOfficial
29 May 2019, 14:06Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply29 May 2019, 14:06
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***