Poor understanding and incompetence

First email to FNB Debit Card dispute ***1 J am not disputing that the transaction was authorised. I have not received and service from Showmax. The dispute form is attached

When the phone number *** is called it returns that the caller is not available

When the phone number *** https://stories.showmax.com/za/privacy-policy is called it states that the number does not exist

Attached are the emails

I am requesting that FNB reclaims all the monies paid to Showmax

Regards

James Powell

Reply from Debit Card Dispute ***1

Thank you for your email, we confirm receipt of your communication. Please be advised that we will respond to your request within the next five (5) business days. Cheque & Debit Card Disputes: • A Dispute form along with the relevant documentation specified must be completed and submitted for all requests. • Incomplete forms will unfortunately be returned unprocessed Reserved Funds on Account: • Requests for deletion can be mailed to DebitCardAuth@ fnb.co.za • Reserved funds will only be deleted if the amount has already been settled (processed) on your account SMS notifications will be used to update you on the progress of your dispute. If however you have not had feedback from us, please monitor the account after five (5) business days to ensure that action has been taken, or the account balance has been adjusted. To ensure continuous tracking of this service request please use the ‘Reply’ button to this e-mail thread for your queries pertaining to this subject matter, and send the email to DebitCardDisputes@ fnb.co.za Kind Regards FNB Cheque & Debit Cards

Reply from Debit Card Dispute ***2

Good day MR JAMES F POWELL

Kindly be advised that we need to follow Visa Rules which state that client is required to attempt to resolve with the merchant at least 2-3 times and forward the bank all attempts to resolve.

Please provide us with the following information in order for us to investigate and assist with the disputed transaction/s on your account: •Evidence of communication between you and the merchant. •Proof of cancellation and refund request. •Proof of paid by other means or decline slip. •What service/product was ordered •When was the expected delivery date? •How and where was the delivery scheduled

Should this chargeback be unsuccessful you will be liable for a dispute fee of R150.00 which will be debited to the account.

Regards

Chaylan

My email to FNB Card dispute:

Dear Chaylan

You have not read my email of ***1

My responses follow ***

Should you not show some interest or competence I will go to social media. You have until ***h00 to respond

Regards

Jim Powell

From: *** [mailto:***] Sent: Wednesday, 02 October 2024 08:47 To: *** Subject: RE: Debit card transactions dispute - [External Email] [REF:***]

Good day MR JAMES F POWELL

Kindly be advised that we need to follow Visa Rules which state that client is required to attempt to resolve with the merchant at least 2-3 times and forward the bank all attempts to resolve.

Please provide us with the following information in order for us to investigate and assist with the disputed transaction/s on your account: •Evidence of communication between you and the merchant. *** In previous email •Proof of cancellation and refund request. *** Read the email •Proof of paid by other means or decline slip. *** Debit by Showmax •What service/product was ordered *** Showmax •When was the expected delivery date? *** Ongoing •How and where was the delivery scheduled *** via internet

*** How does your email relate to my email?

Should this chargeback be unsuccessful you will be liable for a dispute fee of R150.00 which will be debited to the account. *** I am not accepting this

Regards

Chaylan

SMS from card dispute ***2

FNB :-) Ref No *** We are unable to process your dispute. Please resubmit together with the required Communication with Merchant/Service provider

FNB seem to be working very hard at getting rid of a customer