Poor unacceptable service from FNB

<p>i opened an account on Wednesday the 2nd Nov 2016. The consultant advised me to open a cheque account, which made sense and i agreed.</p> <p> </p> <p>the consultant however did not ask for my postal address and just assumed it as my residential. She also did not provide or ask how would i like to receive my card. she explained that by Friday 4th or Saturday 5th latest my card would be ready and i would of already received an sms from Fnb. She alao explained that they are open on a sunday aa well and im most welcome to collect. Today is Sunday the 6th and i still havent heard anything from their side, so i took it upon myself to do a follow up.</p> <p> </p> <p>Put a call through to the call centre whereby i was told that i should call tommorrow because their systems is currently experiencing issues and that if it was such an emergency for my card i should just cancel it and order a new one.. and that assists mw how??</p> <p> </p> <p>not happy with the outcome of the call i called the Fnb branch in the Glen where id initially opened the account. Only to be told that the waiting period is 5-7working days, which i heard for the first time, so i asked for her to please check if the card is ready so she says dis u receive an sms to which i rep**** no ao she says well then you need yo wait for it.. i then told her what i was told by the consultant so she says she doesnt know why yhe consultant said that.. </p> <p> </p> <p>there was still no outcome or an answer for me so i requested to be put through to the branch to which she responded is closed when i was told thay they are open?? so i voiced what i was told and then she agrees to put me through and hangs up..</p> <p> </p> <p>so is this the service Fnb offers their clients? </p> <p>was it even worth opening a personal account with them? </p> <p>will i ever just get a truthfull and helpful response? </p>