Poor turnaround on ***** complaint log to calling back

Raised an issue on the 20th of December 2025 regarding suspicions of internal staff accessing my account without my consent, as authentication is required. The 24th of December i received an email from Shila Tlhale (risk) that they trying to reach me. Note I'm traveling yet no attempt made to action it regardless of not reaching me. On the 30th of December an amount of R300 goes of my account and i raised the concern on the 6th of January 2026. From the 20th of December to current, no feedback on progress were given and still my account is exposed to risk. The turnaround time from reporting to action is shocking and in addition my concern was very clear and thus could have been resolved speedily. What's worrying is been called rather to first determine which FNB staff member accessed my account using their username and password, a process of elimination before calling me.