Poor turn-around times - incongruent with their adverts that promote the excellent service that they offer

<p>I have app****, telephonically for a limit increase on my credit card. I was initially told that it takes 24 to 48 hours to process, therafter, after receiving no feedback, and having had to contact FNB several times, I was told that it actually takes 5 to 7 working days. Even this period has passed and I have received no feedback from FNB. Home loan applications are approved faster than this with other banks. My limit increase application is extremely minimal, in comparison, and for the process to take that long is ridiculous, especially in todays times.</p> <p>Their adverts boast of providing 24 service and claim to be innovators in service excellence, but my own experience speaks volumes of how empty and fruitless that claim actually is.</p> <p>I'm no doubt very disappointed.</p> <p> </p>