1 reviews | Active since Dec 2014
Poor turn around time on request
Good day I have requested the debt review department for a letter of debt paid up,apparently there turn over time to assist from the legal department is 2 to 5 working days. I have contact ed other company's with the same request and was assisted the same day. How can such a big corporate company have such poor service delivery,the consultant could issue me an email saying my account is paid up,,(but could not even get my ID on the mail correct) Funerals get plan in shorter timeframes then the assistance from FNB
Good day clarencedelease,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day clarencedelease,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)