Poor to no communication and providing inaccurate info

Private Client..."Access to your banker when you need assistance" Well after numerous call and emails...nothing! First the said banker was on leave without an out-of-office and had to deal with another "Private Client" advisor, which ill advise me about my account and lead to funds being deducted and nobody to advise as to the root cause, just that it has been escalated.

Would have been less of a mission to just go to a branch and sit in a queue as if I'm waiting for a grant!