Poor terrible service FNB life

I am so disappointed in FNB life customer service department. I had called to change my debit order account and deduction date for my Accidental death cover . I have been holding to close an hour in total and i had been transferred from one service consultant to the other. One of the consultant is a lady called Simphiwe or Sphiwe. I believe she just blind transferred me and so is other service consultants. I spoke to 4 different service consultants The last consultant was a male. Now I wonder if that the same service clients will get when we want to claim.