RM
Ronal M
1 reviews | Active since Aug 2014
28 Jun 2019, 11:15
Poor terrible pathetic service
I have been trying to apply for a Kulula Credit card, which is financed and undertaken by FNB, I started this process, in May and once a month get request for documents or a call from someone to follow up, no outcome has been received to date, all my documents have been forwarded, when you call the call centre they advise you that there is only one person dealing with Kulula credit card in the entire country and that person is not even there, EISH, FNB your service sucks,
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
28 Jun 2019, 12:44Good day Ronal,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Jun 2019, 12:44
Official
Good day Ronal,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
RM
Ronal M's updateReviewer Update
10 Jul 2019, 09:58Still no joy with FNB/Kulula, after receiving my credit card, they have not uploaded any KYC documents, after speaking to 6 different people for 20 minutes i eventually had to put the phone down as I was being asked to speak to a 7th person, What the hell is going on with you guys, there is no communication, no interest in assisting and no idea what the heck is going can, can you finalize this tedious appallingly long process, it is so damn painful, FNB your service sucks and it is damn disgusting.
RM
Ronal M's update10 Jul 2019, 09:58
Reviewer Update
Still no joy with FNB/Kulula, after receiving my credit card, they have not uploaded any KYC documents, after speaking to 6 different people for 20 minutes i eventually had to put the phone down as I was being asked to speak to a 7th person, What the hell is going on with you guys, there is no communication, no interest in assisting and no idea what the heck is going can, can you finalize this tedious appallingly long process, it is so damn painful, FNB your service sucks and it is damn disgusting.