Poor telephonic customer services!

Wow! What an expierence. What a waste of time, and air. I had to sit on the phone and be patched through to different people about 9 times, ran out of airtime twice, and after reloading being patched through to another 4 people and none of these 13 people could send me to the Credit Cards department! Even so the number they provided sent me straight back to the help desk and not directly to Credit. This is unacceptable. And I thought calling would make it easier. Wow!