Poor technology/MIS undermines client security

On Friday 24th I was victim of a card swapping incident at the Greenside ATM.<br> <br> Within seconds realising this I contacted the call centre on the number adverstised.To my amazement they could not place a hold on the card because they needed the actual account number. Efforts to use ID number and business details failed. Realising the futility of the call I raced to my office but was too late. I received an SMS confirmation of a withdrawal enroute some 5 mins later.<br> After providing Maggie at the call centre with the account number who not only assured me that the card was now stopped she mentioned that the transaction was in fact a credit not a debit!!. My relief however was shortlived.She phoned me back a few minutes later to inform that it was in fact a withdrawal(s)not credits She could not pick up the 2nd on her system. To date I have neither received a response from the bank or my replacement card.<br> How does a bank which prides itself on technological advancements not have the basic capability to track clients inform, employ staff with limited knowledge of systems and the diff bet cr and dr and ignore the fact that this ATM (only 1 in area) is permanently in state of disrep