Poor TAT & Services

Good Day <br> <br> Well over a week ago a complaint was logged due to the poor TAT as well poor feedback.<br> <br> Well after a week I get feedback mentioning that my account manager Druscilla declined to increase the OD by R 6500 even though it was not needed, I app**** for rounding the figure off.<br> The interesting part is that I have never received any emails or correspondence in the past mentioning she was appointed as my account manager. This shows how hopeless she is as firstly u doubt she knows the history of my account nor understand the issues I had with FNB.<br> <br> I will publish this in the local area paper encouraging the public to be aware of the pathetic services received.<br> <br> Furthermore will make mention of the ***** done on my account by a FNB staff member few years ago and until present I never received an apology eventhou it was found that this same person was involved in many other transactions of other clients. I was the one who picked this up .<br> <br> Nevertheless FNB is hopeless and they can close all my accounts as I will move all accounts over to a better bank where you are treated as a customer !