Poor TAT and service delivery

Good Day <br> <br> Around the 24th August 2015 I called and spoke to an agent as to round off my overdraft figure. the system allowed an automatic increase and thereafter I wanted the agent to round off the figure. I was then told to call back after a month as the system will not be able to amend changes twice within a month which i understood. <br> <br> I now called back and held on for over 9 minutes being a platinum holder, then the agent mentions there is an application on the system which nothing has been done. Not even sure what the application was about. i was then told it cant be done and I requested to speak to a supervisor/manager but the call dropped. <br> <br> i fail to understand that my account has been in credit for over a decade and never ever used the over draft facility and all I requested was to round off the figure as to make it easier in identifying my balances.<br> <br> Surely the system approved from R 80K to R 93K and I requested to round of to R 100K and cant get it done. <br> I moved over most of my family accounts over to FNB and now once done this is the type of service i received. <br> <br> Pathetic level of services from FNB !!!!!