Poor survice

I have been converted to private banking and find it very unprofessional. The service is so pathetic. I was told that my banking is going to be easy but I find it pathetic. I have requested for a service and no update of call banks. My previous banker was more efficient and current one is so pathetic. I send and email he doesn't reply or when I call he doesn't call or return my calls. I am starting to think otherwise. I have been a loyal FNB customer for years now but the service I am getting no is something else.