MK
Mughees K
1 reviews | Active since Nov 2019
04 Nov 2019, 17:46
Poor Support on Premier Banking
I'm on the premier suite banking and I'm never able to get through to banker in my so-called team of bankers. I'm number 500 and something in the queue and have to wait for an hour before I can get through to someone. I have a simple question which I can't get answered anywhere with this terrible support. Please fix this, hire more support staff or make a dedicated phone line for issues. How am I supposed to trust a bank hat can't deliver support to its customers?
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FNB (First National Bank)'s replyOfficial
05 Nov 2019, 08:48Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply05 Nov 2019, 08:48
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***