1 reviews | Active since Jan 2016
poor support from FNB Online Business Enterprise
I am small business owner and I use FNB Online Business Enterprise for my business bank transaction. My problem started on 17 of January 2016 when I tried to register my laptop for the Online Business Enterprise facility. Firstly, I didn't succeed after their verbal verification and then when I tried through their certification process I got blocked after attempting three times to logon. <br> <br> Its been 2 weeks now after numerous attempts to get this sorted out so I can use the online banking facility again, no luck! instead I get dropped calls, and being sent pillar to post. I spent so much on airtime trying to solve the problem and still no luck and worse thing is you cant go to a branch and get someone to assist you.<br> <br> I got 400 clients in my business who pay rent on a monthly basis on my business and I got 13 employees and various suppliers, so you can imagine trying to run your business without the online facility during month end it is a nightmare.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 857486.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 857486.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
