Poor support for verifying Devices

I have been with FNB for two years now , and have in the two years upgraded my account to premium to provide me so called " a team of bankers " . I must admit, I have never had any issues up until now - but the frustration around this is mounting to the point that id rather move to another bank.

Last month I broke my phone and moved to a different device. I set up everything , verified and had no issues. I made transfers and payments in the excess of 10k . Last week Friday I logged into the FNB banking app to make a transfer from my 32 day account to my cheque , only to find I have no access to the feature. I tried going online , only to find the same issue .I contacted the "team of bankers " only to be told I need to verify the device. OK. But how do I do that if Ive also been blocked from that feature? The Banker advised I contact their department dedicated for dealing with these issues, which I did. I do afterall understand that Banking security is for my own good. After going through multiple security checks etc I was told that I had to wait seven days for the device to be verified as they cannot do it immediately. I asked how I was to go about my business as usual and they told me to use the other verified device. THE BROKEN ONE. So how fnb , am I supposed to do that ? After many frustrated conversations with at least 3 consultants that told me I could transfer online ( Which I ABSOLUTELY COULD NOT DO ) I rememebrered that I had a spare phone that was linked to it and managed to transfer.

I had Faith that the issue would be resolved in the mean time. It is now exactly a week later and FNB has still not resolved the Issue. Why exactly do I have so called "premium banking " if the service is just as poor as telephonic service?

Really not Impressed.