TP
Taryn P

1 reviews | Active since Jul 2011

23 Feb 2016, 13:39

POOR SOFTWARE AND MANAGEMENT

COMPLAINT SPEED POINT MERCHANT SERVICES: SOFTWARE ON TRANSACTION JUNCTION DOES NOT WORK PROPERLY, BATH NUMBERS DON'T CORRESPOND TO THOSE PAID OUT ON, AMOUNTS DON'T CORRESPOND WHEN PAID OUT, TAKES FNB FROM NOVEMBER 2015 TO DATE TO TELL ME THEY CANT HELP ME AND TRANSFER ME BACK TO THE SAME DEPARTMENT I LOGGED A CALL WITH AND PROMISES ARE MADE AND NOT MATERIALISED. FNB'S SERVICE WAS TOPS AND NOW LEAVE MUCH TO BE DESIRED. NOT A HAPPY CAMPER AT ALL WILL BE MOVING TO A BANK THAT GIVES A **** ABOUT MY BUSINESS!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2016, 13:50
Official
Hello Tarynp,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 874517.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)