Poor Smart Device Shop Service

I ordered a gaming console through the FNB Smart Device Shop. The online application was extremely simple and efficient. This is where the service however ended. Shortly after the order was confirmed (Friday) I received an sms with a link to follow to confirm my delivery address, which I immediately did. The next working day (Monday) I received a call to confirm my delivery address and to confirm which day I will be available to receive delivery, which was set for Wednesday. Wednesday lunchtime I received no delivery yet and growing concerned I mailed and completed the online query form, querying the delivery status. By Thursday I had no mail reply and I phoned the help line. I was told that the situation will be investigated and I will be contacted telephonically. Again in the afternoon I had to phone back and finally received feedback that the delivery will take place either Friday or Monday. As I explained several time over the phone to the operator I need commitment to a specific day of delivery as I travel for work and I’m not always at the delivery address. Their only advice is that somebody else at the office must sign for it, just assuming there's always somebody there. The way in which this all has been handled and the lack of communication and service is shocking coming from FNB and I wish I had rather ordered this device from a reputable local online shop.