POOR SLOW SERVICE/RUDE FRONT LADY

We waited 2 hours, TWO HOURS! One hour in the que and one hour with the consultant with 3 tasks just to get my petrol card cancelled (linked to cheque account) and open a secondary credit card for my spouse and have a linked petrol card to my NEW credit card. After spending ONE HOUR sitting, the only transaction went successful was the petrol card. When we sat down, she just called a customer hotline as well. What is the main purpose of a consultant sitting there? Rather INSTALL a phone in your branches than DEAL with a helpless consultant. All they did was call the hotline. Only 1 thing was processed and that is my petrol card that went successful that I could have done ONLINE. The other transaction i don't know, maybe it still is sleeping under a bed of steamed rice?? We waited another 20mins and then when she came back to her desk, couldn't fax my spouse's documents to the credit card dept as the fax wasn't working. <br> <br> And few months back, I wanted to open an account for my spouse who is a foreigner, FIRST GREETING this SHUSHMITA girl asked us? \WHERE IS HE GONNA GET THE MONEY FROM"which is an INAPPROPRIATE question to ask"