Poor slack service by FNB employee

I called on Klipfontein (Witbank) branch on 2023.4.19 to make a deposit of R 7000.00. After waiting at the door for a ticket for some time, I was told I had to conduct the deposit at the ATM. I had never done this before and asked for some guidance. I was briefly explained to by the FNB employee at the door, I proceeded to the ATM. Bear in mind the branch is in a mall, busy with a queue at the ATM. 1 st attempt to deposit, the ATM refused 1 note. I fixed the corner and tried again. No luck. The same FNB employee was at that stage 2 meters from me with another customer waiting to assist the customer at the ATM when 1 is available. I asked for her help. She pressed the option to return all the money (R7000). I was stressing, as it is a stack of R 100 notes. The FNB employee took the notes out of the machine and just placed the stack on top of the ATM keypads. The notes started to slip off and she walked away without attempting to assist me. My stress level increased, as the queue at the ATM was long and by then I am sure other people noticed me battling with this pile of money. The FNB employee stood with the customer again waiting for a free ATM. Leaving me with the slipping money. 2nd attempt to deposit attempt failed again. I managed to make the deposit on the 3rd attempt.