Poor sevice

I have called FNB call centre 6 times today requesting a proof of payment for a payment that i made this morning. I have spoken to 6 different consultants and spent over 120r on airtime with no luck on the p.o.p

Each consultant keeps telling me its sent then i wait for 20 min and call again. I even gave them an alternative email address but I still don't have the proof of payment.

The frustration of explaining myself all over again on each call. I strongly believe its time to switch banks