Poor Sevice

I did a bond application on the 04 May 2015,I phoned on the 07 May 2015,application was not read in had send all my documentation in again. Received response on the 11 May 2015 to decline the home loan.I need to understand,how is it possible I can get a 100% bond from Nedbank and a 80% from Absa and be declined from my bank of 15 years.This is not the first application that was declined from FNB,first it was for vehicle finance and then for a credit card.What is a purpose of a private banker if they cannot respond to a unhappy e-mail from client<br> <br> From: <br> Sent: 13 May 2015 12:22 PM<br> To: [Email Removed]<br> Subject: Home Loan Decline <br> <br> Dear Steyn<br> <br> I thank for assisting with regards to my home loan application. However it is quite disappointing that as FNB my bank for 15 years has once again declined an application of mine. First it was credit card applications then it was vehicle finance and now my home loan application. I cannot understand how can I be offered R 1 050 000.00 by Nedbank and R 780 000.00 by Absa( they do not do 100 % for people who don't bank with them) and then be declined by my bank.