Poor servise

Yesterday morning my salarie was paid into my account i then relized there is a debit order that went off that is duplicated and phone the bank I then was told they can only revers it tommorow morning as its in limo stage this was info dora maruis and julias mnamatha gave me i then said ok ill wait till tommorow This morning i asked them to sort it out and they came back to me and told me they cannot revers my monies i must do it myself ...

Firsthly i did not give fnb or the credit provider auth to deduct 2 instalment from my account Secondhly i did not auth any debit mandate for 2 instalments

Why is the bank allowing this to happen and cannot revers my funds as to tell me its my problem o must solf it this is unacceptable for a bank that i pay bank fees and all to say this and exxcpect me to be happy .....

I WANT MY MONIES BACK IN MY ACCOUNT TODAY