Poor servise

Item: FNB (First National Bank)
Rating: 2
Author: pieter J

I went in to the primrose branch to update all my cell details as my nr has changed. when i wanted to pay my accounts a few weeks later my online banking cell was not updated this is bad servise as i also called the call centre and was told to go back to the branch as my online cell nr was not changed

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

28 Oct 2015, 09:00

Hello Pietcj,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 799168.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply28 Oct 2015, 09:00

Official