Poor servicing of Kulula credit card by First National Bank

I must express my disappointment at the Credit Card administration of Kulula Credit card. It took 10 months to cancel my partners credit card and 3 months and numerous follow ups to cancel my credit card. In the interim the monthly fees are billed and there are no refunds forthcoming. There is not even an email address for such enquiries. shockinfg service from FNB and this does no service to the Kulula brand.