Poor Services to customers.

FNB is not taking clients seriously. Most unhelpful people I ever had to deal with. I am paying for services I can't use when I need them. I am downgrading my account or even better, I am moving banks. Contradicting messages from FNB regarding AA Assist and they're not prepared to do anything about it. 1 less customer taking his banking to your competitors. Private banking suite is not helpful at all.