Poor services from FNB

The service from FNB @reds mall is so pathetic. I have received my ticked from @12:30 and I am still waiting on the queue. Unfortunately I don’t have time to hoop between branches as I have limited time to do this during my lunch. Someone came and did not I have ticked but he has been assisted first. The manager has no control of the branch and the floor assistance team members as well they are are just walking around and the answer they give is there is unfortunately there nothing we can do.