POOR SERVICES

I wish to express utter disappointment with FNB, I recently moved to the platinum account, thus the package i.e cheque and credit card is R199 per month. I have received the cheque but not the credit card. My profile qualified me for a platinum account according to their system. I never felt so offended when the call centre agent in the credit section told me my profile doesn't qualify for the platinum credit card, And to top it all, they cannot explain why my profile disqualifies me. If I qualified for the platinum account in the first instance surely I qualify for the credit. But rather they opted to send me the gold credit card, which doesn't make sense for me to have a platinum account and then a gold credit card. It now doesn't allow me to make use of the benefits offered to the platinum account as I have a platinum account and gold credit card. Which means that I maybe paying more in service fees. I also called up the private banker on Saturday 10/10/2015 I still haven't got any feedback regarding this matter. What the heck did you use in your scoring that would disqualify me from taking a R60pm deal? The call centre agent's responses to my enquiries to this was also unsati