Poor Services

I ordered a card from fnb after i lost the one i had, from the 6th on Nov till currentl i have not yet received my card. What bothers is that after i specifically told them, "i moved all my funds to this card." Sow can they please deliver the card within does 7 working days they give themself. They refuced to put all my debit order on hold for a month since i told them im on strike ( Nation Plastic Sector ) i current owe them for not having funds in my account. But now when they fail to deliver on time what must we do? I call they call center 4 times from the time i ordered the card and one of the consultant actually drop the phone on me. And im still waiting. Campanies in South Africe truly have the most poorest service when it comes to they costomers, but everyone of them knows what is due to them, especially banks like fnb. They advantage of the customers.