1 reviews | Active since Dec 2014
Poor services
Hi, Regarding the below matter that was reported to you,
No one from your ***** department has contact me, nothing has been done about this ***** case, I`m so dissapointed in the services that you are delivering, your services is so poor I dont think it can be repaired, the ***** case was reported to you over a month ago and nothing has been done about it, how can you provide services like this to your customers????
Poor Services Hi, I`m so dissapointed in the way FNB ***** department is handling my case that was reported to them on the 02/08/2018, up until today(20/08/2018) no one from the ***** department has contacted me; but I was informed that I will get feedback within 5 working days, its been 3 weeks and I heard nothing yet. Is this how FNB treat their customers?????
Official business reply Good day Johan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ********** NF.
Regards,
Hello Peter Complaints Team
********** (option one)
Good day Johan,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to a manager at FNB Premier Resolution Centre and have requested that they be in contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Johan,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to a manager at FNB Premier Resolution Centre and have requested that they be in contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)