Poor services
Contacted fnb and was asked to send details on ********** co.za Details regarding the account was sent on 13 March. 1. Received response that I will be contacted within 24 hours... 2. No Contact received 3 sent another mail 29 march 4. Received another message that I will be contacted within 24 hours 5. Sent another message on 22 march 6. Received another message that I will be contacted within 24 hours. 7. Received another message from N. Zuma asking what is needed? 8. This after explaining everything on 13 March 9. received mail on 27 from Lesego Ntshingila... This Person clearly has no idea of what is required or mandated from them
So please fnb... Contact me with your supervisor so that we can do all these other guys jobs and resolve the issue. Your front line call service agents need more training.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
