Poor service,lack of customer satisfaction and arrogance

So I've been with fnb for the past fifteen years and had a very good relationship with them so far , so when they offered me house hold insurance I jumped at the opportunity because of our track record, BIG MISTAKE!!! About 3 weeks ago I claimed for my plasma tv , it took them 2 weeks after following them around, using my airtime to call for them to actually send an assessor , mind you the lady you helped me still hasn't given me a reference number to this day. They finally agreed to pay and someone from HI-FI corporation watsapped me to say I should click on the link to accept the TV , I immediately did that and then I asked several times to please advise on whether I should settle my tv license first ,I even went as far as begging him to respond seeing he was online and ignoring my texts but I still haven't received an answer to this day. I went as far as writing an email to the fnb complaints department but didn't get even an acknowledgement from them, my view is the keep doing this until the customer loses interest and they end up not paying the insurance, if they cannot be trusted with small items like plasma tv imagine what would happen if they have a huge claim. I'm so disappointed and disgusted by their arrogance, they have no respect whatsoever for their customers and as for HI-FI corporation I heard so many terrible reviews about it and I'm glad I'm not one of their customers, if this is how they treat potential customers imagine how they treat real customers