1 reviews | Active since Apr 2017
Poor Service - Worst than Before
I have a request to FNB to review the interest rate on my Credit Card on Tuesday at 14:27 on the basis that one of their competitor gave me a credit card with 10.25% interest rate whereas I am not doing too much banking with them compared to FNB. I have three active accounts with FNB for more than 10 years and I am failing to understand why so much interest rate (14.75%) whereas someone can give me the same package at 10.25%. To my surprise when I called FNB yesterday at around 16:00 my request was not yet attended to whereas they have indicated on their acknowledgement that I should expect a response within 48 hours. FNB is that how treat your clients and don't care what your competitors is giving back to your clients ? Careful cause I am considering moving all my accounts to someone who cares about the clients if you don't give what other institutions are giving, I have gave proof confirming that but you are still stubborn.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
You cannot tell me that the interest rate are based on a personal risk assessment, if that's the case how can another institution rate me low and give me 10.25 % Interest Rate whereas I am banking with you (Home Loan, Savings Account, Cheque Account and Credit Card and you consider my risk profile high and decided to give 14.75 % interest rate. I have never defaulted on any of my account since I started banking with FNB and my salary is deposited into your account.
FNB is so stubborn and I am willing to conitnue banking with if you are not able to match with what the other institution is giving. I have gave you proof that I have the credit card with another institution with interest rates lower than what you gave me but still you are so stubborn you cannot match what they gave me.
You cannot tell me that the interest rate are based on a personal risk assessment, if that's the case how can another institution rate me low and give me 10.25 % Interest Rate whereas I am banking with you (Home Loan, Savings Account, Cheque Account and Credit Card and you consider my risk profile high and decided to give 14.75 % interest rate. I have never defaulted on any of my account since I started banking with FNB and my salary is deposited into your account.
FNB is so stubborn and I am willing to conitnue banking with if you are not able to match with what the other institution is giving. I have gave you proof that I have the credit card with another institution with interest rates lower than what you gave me but still you are so stubborn you cannot match what they gave me.