poor service with delivering and activating my card.

my bank card was ****** 2 weeks ago with my purse, I went to the branch and app**** for a new card they advised me it would take 3-5 working days to arrive. I went back to the branch after the 5th day which was the 21/10/17 and they advised me that the card hasn't arrived and I must expect a call from DSV which I didn't. I got paid on the 25th and still no card. it was frustrating as I needed to cash to pay accounts. I went back to the branch on the 27/10/17, waited in the que for over 45mins just to be told to call DSV and follow up as there was no card in store. On Saturday my card FINALLY arrives and by then ive already had to e-wallet cash to myself which was annoying as well. so today I go back to the branch as the letter that the card comes in clearly states 'Call the number at the back of the card/go to the nearest branch/online banking' to activate my card. For personal reasons and safety purposes I do not use online banking I prefer going into the branch, I get to the branch and the host at the door didn't seem like she knew what to do she read the page that I came with and asked me over a million times why don't I have online banking as if she isn't capable of assisting me herself.she put me on the phone with FNB call centre and I felt as though I was a ******** with the way I was spoken to and the unnecessary questions ive been asked. I dropped the call and came back to work, I called again by myself and was told that they are offline which was out of the agents control, I was frustrated but was ok with it. After an hour of trying I finally got helped and my card was activated. I am very uoset with the poor service received by the call centre and FNB as a whole. no assistance or apologies were given to me. I would like feedback as me being a loyal customer to FNB should be atleast treated of some importance. the branch I am referring to is FNB in the boardwalk inkwaxi mall Richards bay.

thanks Colleen