1 reviews | Active since Oct 2015
POOR SERVICE with an attitude
I called the branch yesterday spoke to a lady by the name of Philisiwe Zuma requesting R 80 000 to withdraw. She told me that 50k was the limit but went to check if I was going to get the 80k. She came back to confirm the availability of cash. I was driving from Mthatha and told the lady that I will be at the branch by 15:00 to get the money. By 15:05 I was at the Branch.<br> <br> Upon my arrival I asked for Philisiwe and told that she stepped out. I went back to the queue which was very long with two tellers working. Philisiwe came and asked her if all was well with my cash and she said I will get it from Tellers.I spoke to the Manager regarding queue and waited for my turn to withdraw. The guy came and told me that I will only get 50k not 80k which I called to reserve. I asked them to withdraw 50k from Business and 30k from personal but they refused me flat down with an attitude. The branch Manager came and told me that she's going to get Philisiwe but came back with a guy called Neil suspecting that Philisiwe confirmed my story. I ended up destroying ALL FNB CARDS IN MY POSSESSION and intending to CLOSE ALL ACCOUNTS as soon as I settle them respectively due to the POOR SERVICE. 16:45<br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 774669.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 774669.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
