Poor service with added "No updates or feedback"

The below email was sent in April and since this day no feedback received. A lady called me in May and that was the last interaction or anything relating to my query. ___________________________________________________________________ From: genevieve Sent: 18 April 2024 09:54 AM To: "FNB Private & Personal Queries" <***> Subject: FW: ***Q - [External Email] ----------------------------------------------------------------------------------------------------------------------------------- CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office. ----------------------------------------------------------------------------------------------------------------------------------- Hi

Hope you are ok.

Attached is my completed form as requested.

The 2 transactions are for a place name Valr and I do not know it.

Last month it was a R1000, but I did not notice it then and then this month R7800.

I desperately need the transactions reverse, even if it’s just the R7800, because then I will be able to pay my rent, my transport, groceries and school fees at least.

_________________________________________________________________

Keep getting the below email but no updates:

Subject: RE: Fourth request: ***Q - [External Email] [REF:***]

Thank you for communicating with FNB Cheque & Debit Card regarding your Outstanding Authorisation Reversal Request. Please be advised that we will respond to your request within the next five (5) business days. Please monitor the account after five (5) business days to ensure that action has been taken, or the account balance has been adjusted. To ensure continuous tracking of this service request please use the ‘Reply’ button to this e-mail thread for your queries pertaining to this subject matter, and send the email to DebitCardAuth@ fnb.co.za

Kind Regards FNB Cheque & Debit Card Disputes