DH
Deon H

1 reviews | Active since Jun 2016

08 Jun 2016, 16:02

POOR SERVICE WITH A FALSE SLOGAN! HOW CAN WE HELP YOU. BUNCH OF *******

<p>I have cancelled my Credit Card February 2016 allready. BUT FNB is still deducting money every month and every month i go to the bank call the credit card departmant i they say it is canceled and they will refund my MONEY they deducted. Notes are made on FNB systems as well everytime i went to cancel it.</p> <p>NOW they still taking off money its costing me to go to the bank taking up all my time everytime i go there and i am getting nowhere with this stupid person working on the other side of the phone line. </p> <p>They apperantly cant give reffrence numbers as they dont have anything to give that.</p> <p> </p> <p>NOW I AM ASKING HOW DO YOU HELP ME! </p> <p>I think it is just time to move to another bank as im getting no results.</p> <p> </p> <p>PLEASE PEOPLE DONT USE THIS BANK! </p> <p>POOR POOR POOR POOR SERVICE!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2016, 08:04
Official

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is 939173

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

DH
Deon H's update10 Jun 2016, 14:51
Reviewer Update

I would like to thank you for getting this sorted out with in a day. Roxy was the person helping me very helpfull and sorted me out with in a day. whish there was more people like her at FNB.

Thanks a lot for all the help and a special Thank you for Roxy.