Poor Service; Untrue Accusation

I was informed that my FNB Connect device was out for delivery on Thursday the 20th. It was not delivered, and later I received an SMS saying delivery failed, which may result in me having to pay delivery costs. The exact same thing happened on Friday. This completely unacceptable. I gave FNB my address and number, and was at home all day on both days. I did not receive any calls or missed calls from any courier trying to deliver my parcel.

Please ensure my device is delivered on Monday and that I am liable for the delivery costs.