Poor service/understanding of client request

I asked a simple question:<br> <br> \Please advise on the process + fees + eBucks benefits applicable to receiving funds from abroad?"<br> <br> And the reply was:<br> <br> \""Kindly note that we have a dedicated lifestyle desk to assist with all your rewards questions. The number for the lifestyle desk is *** and the email is [Email Removed]<br> <br> ---<br> <br> Where has my question about process + fees been answered?<br> <br> And this is private wealth that carries a big banner that says \""better customer experience\"". And after this"