Poor Service - Unable to talk to an agent!

Item: FNB (First National Bank)
Rating: 2
Author: Brahm M

I have been trying for a week to contact your credit card call centre just to move funds into my budget account.<br> After spending time authenticating, the line just 'dies'<br> I also had a similar problem a year ago, trying to do a very simple transaction by phone.<br> <br> Very poor FNB!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

10 Dec 2015, 09:12

Hello BrahmM,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 830553.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply10 Dec 2015, 09:12

Official