Poor service trying to resolve global account issue

Trying to get a problem resolved with my Global account has proved to be as difficult as dealing with Telkom! Over the past 5 weeks I have used the app chat feature to try and get it resolved (no joy), called in to the branch who said I must rather call the help desk, called the help desk who said they would get someone to call me back (no response), used the web site to get someone from Sales to call me (nothing) and directly called Sales twice. First call, the consultant said it would be sorted in 3 days (it wasn't), second call I was bounced from dept to dept 4 times and each time I had to enter my ID number.... I can't believe this lack of service!