Poor service, transferred from one department to another

I tried to get assistance today with funds that two companies have been trying to take from my virtual card, which are unauthorized and I was sent from pillar-to-post... I first dealt with Adrienne (assisted me with one of the queries and explained that I as in the wrong department for the other queries, which was fine) was then transferred to Antonia, then Alscia, then Ntsoaki but then I was somehow chatting to a very rude Gloria who then put me through with no explanation to Tozi, who did not even afford me the chance to explain and the chat was ended!!! I sit here with my issue still no resolved. I also was in contact a couple of weeks ago with another agent that told me to stop a debit order via my phone so that FNB does not charge me to do it on their end, granted, i did that BUT the debit order still appears for this month! What an annoying experience and so unprofessional