Poor service to clients abroad

My name is Sipelelo Lityi and I am an FNB Platinum Card Holder. <br> <br> I recently moved to Italy, Rome to pursue my studies. Four weeks ago, I was ****** in the subway and lost all my bank cards. Naturally, I contacted FNB to cancel my cards and asked for a way forward. As luck would have have it, I was soon blocked out of my internet banking for reasons unknown to me.<br> <br> For the first week, the bank led me to believe that I could at least unblock my internet banking so I could transact while waiting for new cards. I soon discovered this to be untrue.<br> <br> Thereafter, I was advised that I should nominate a person in SA to have a POA over my account so they could deal with my problem locally. This, too, fell by the wayside as I could not nominate anyone without being physically present.<br> <br> I ordered the card and gave my international address for delivery - to this day, I have not received the card. The courier company has advised that the card was dispatched to Cape Town for reasons unknown to me. I note that I have also been charged for this error.<br> <br> I have been surviving on hand-outs for about a month and I certainly do not deserve this kind of client service. <br> <br> This is truly disappointing!