SV
Sheldon V

1 reviews | Active since Jul 2019

10 Jul 2019, 16:35

Poor service to assist FNB customers.

Good day

First of all your customer services are poor. Please note that my FNB account has been frozen by a investigator at the ***** department without no reason. And let me just state as well that I've been waiting for a response from these people for over 48 hours and no one can respond to me what so ever and this investigator at the ***** department, all his/her contact numbers does not work at all. I feel like FNB does not want to help a person cause how can you tell me that the only numbers the investigator has, does not even exist it makes me wonder if there even is a investigator there.

I'd like something to be done about this really quickly or ill have to take some legal action against FNB. And after being by FNB for 7 years this treatments is unacceptable and not professional at all. GET THIS SORTED! Ill be waiting for a fast response from you guys.

Please contact me on *** calls only.

thank you

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2019, 09:12
Official
Good day  Sheldon Vaughan, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF

Regards, 

Hello Peter Complaints Team

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