Poor service to a pensioner

Dear FNB, I am writing this review on behalf of my father, a 75 year old pensioner. My dad went to FNB at The Glen today to complain about an ATM transaction at the Super Spar Kenilworth. He tried to withdraw R700, which is used for his food for the week. The ATM did not dispense the cash but recorded that he withdrew the money in question. The FNB branch at The Glen provided an ATM claim form that was completed at the branch. The branch however indicated that they will require a whole week to investigate the matter and only revert with a finding next week sometime. FNB, what is he supposed to eat during this period, water? Surely in cases such as this matters can be resolved a whole lot quicker? You can contact me with the specifics regarding this incident.