Poor service to a fusion account holder

As a fusion account holder I have had so much bad experiences with FNB. When I call I get transferred around as no one can assist as they either not dealing with that specific process although it's the correct department I'm being transferred too.And eventually the call gets cut

Tried the secure chat ,same story .Today 23/11/2021 I was on FNB app for over an hour chatting to about 5 different consultants same story as above. Poor service is all I can say vs the fees I spent every month for it